Jobseeker

Our client provides consulting and planning services for study abroad and working holiday programs. They provide a wide range of support from pre-study abroad preparation (English, education, documentation) and following-up during the trip to post-study career consultation after returning home. As a member of the study abroad support team, you will be helping students with their educational and personal goals to study abroad and experience the chance of a lifetime.

《Job description》
Quality Management (QM) is responsible for supporting students during their pre-study abroad English course in Japan and maintaining students’ satisfaction and English study improvement.

QM is a bridge between students and teachers, and a substantial part of the job consists of contacting students throughout the pre-study English course.

QM analyzes the quality of lessons being conducted by our expert teachers. It’s a unique position that helps to improve both our English lessons service and students’ English skills before they join their study abroad program. This widens our customers’ opportunities overseas, helps them to adapt to the native speakers’ environment and, as a result, encourages them to be more competitive in their further goals such as job hunting, university entrance exams, etc.

《Main duties》
– Manage communication between teachers and students, as well as between teachers and other departments
– Offer student support (reply to their messages on LINE)
– Manage the lessons reservation website, teachers schedules, students and teachers absences
– Provide orientation to students (training included)
– Check the quality of the lessons (punctuality, total duration, student feedback/complaints etc.)
– Analyze the data regarding students` attendance rate, level up speed, general satisfaction
– Manage the applications for English study and students accounts
– Handle contract changes
– Manage BtoB communication (English study applications, reservation website, etc.)

《Salary》
250 000-350 000
15 hours deemed overtime work pay is included.

《Required skills/experiences》
・Japanese JLPTN1 (Fluent) or native
・Advanced computer & class operation skills using Google Drive, Microsoft Office, etc.
・English proficiency (one of the following):
TOEIC score 800 or above /English proficiency (certificate), EIKEN Level 1 or above, TOEFL iBT (72 points or above), IELTS (7 points or above)
・Experience of studying abroad or working holiday program for over 6 months
※ Please state the skills you have above when applying.
If you have any other skills comparable to the above, please let us know.

《Preferred qualities》
・Customer service skills/work experience
・IT skills
・Great communication & socializing skills
・Able to encourage and inspire others to reach their goals
・A great team player who is able to communicate well and execute tasks on time

《Type of people we look for》
・PC skills (PPT/Excel/Word etc.)
・Great communication & socializing skills
・Customer-oriented mindset
・Detail-oriented
・Analyzing skills
・A great team player who can communicate well and execute tasks on time

《Working Hours》
Complete a five-day work system (fixed days off, negotiable for possible days off of the week)
Depending on shift: 9:30-18:30 (1-hour break)
15 hours of deemed overtime are included.
※Average overtime is 8 hours.

《Work location》
Main office: 6-27-30 Shinjuku, Shinjuku City, Tokyo 160-0022 Shinjuku Eastside Square, East tower