IT Specialist, Manager (Retail & Fashion Sector)

Job Type: Full Time
Job Location: Tokyo
Salary Range: 5M to 7M
Career Level: Manager Level Mid-Career


  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Degree in Computer Science, engineering or relevant field will be an advantage
  • Certification as IT Technician will be an advantage
  • Strong technical knowledge of all building systems (electrical, heating etc.)
  • Knowledge of health & safety practices and regulations
  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability and team working ability.
  • Japanese mother tongue, good level of English (Italian is not mandatory but a plus)
  • Outstanding organizational and time-management skills
  • Network configuration experience (internet, TCP/IP, Novell OES, ZENworks, NTT ONU, ISP install, Wi-Fi configuration, telephone, mobile devices)
  • Support devices (all in one POS system called Shoppy, windows PC, Mac OS, printer, Monitor for PC and digital signage, audio speaker)
  • Helpdesk ticketing experience – CAT (PDQ, Global Blue) terminal support


  • Installation/configuration/maintenance of Shoppy, computers, software, printers, and internet and telephone lines
  • Purchasing/installing/replacement of all equipment
  • All IT activities related to stores’ new openings (installation of software and power boards, tiding up of cables, …)
  • Creation of workflows – Troubleshooting (Liaising with IT for all Shoppy and software issues)
  • IT support to all employees (including providing with IT training of new staff in shops and office)
  • Monitor inventory of materials and equipment
  • Participate in coordination of projects (e.g. renovations)
  • Self-starter to solve the problems in the store and office.
  • Self-learner to get a new technology and a good listener to the end users
  • Managing 1 staff



  • Locally to Country Operations Manager, functionally to HQ IT
  • Frequent communication to APAC required