General Manager (Recruitment Operations)

Job Type: Full Time
Job Location: Tokyo
Salary Range: 9M to 12M
Career Level: Manager Level

The General Manager is the most senior person in their market, responsible for the day-to-day
management and running of their office. The General Manager should have an entrepreneurial
approach to their role, growing revenue and profits in their market through leading sales efforts to bring
in new business, consolidate existing business and win back lost clients. Being responsible for the P&L
of the office, the role is like running your own stand-alone company supported by marketing, finance
and the Japan Country Manager who has many years of experience working in Japan in the recruitment
and staffing industry.

The person reports directly to the Japan Country Manager and works as part of a team
of four Office General Managers. Direct reports include temporary staffing agent, direct-hire agent and
a business development specialist.

The person will maintain the company’s high levels of honesty, integrity and empathy when
dealing with talent seeking work, clients seeking talent and internal staff members and colleagues.
This person will create and maintain an atmosphere of high-paced professional
problem solving that is highly sales-focused while being informal and friendly.

Main Responsiblities Include:
• The management, motivation, goal setting and development of the team in the office to help
them reach their maximum performance.
• Monitor and react to monthly KPIs for sales and take P&L responsibility and ownership for all
business lines.
• Build high morale in the office through leadership by example. You will be fearless about identifying, developing and winning new business.
• Develop a sales plan to achieve budget while inspiring, guiding, managing and training your
team to excel in their duties.
• Oversee the management of the team’s sales cycle from client acquisition, to talent matching,
first interview and subsequent interviews and assist negotiate terms and conditions for
successful talent placement, whether temporary or direct-hire positions.
• Become familiar with the licensing requirements of running a temporary staffing agency,
learning the minimum temporary staffing regulations and permanent placement rules. With
this knowledge support, guide and assist Tokyo office subordinates solve problems, stay
within the recruitment and temporary staff dispatch laws and provide on-going advice to team
• Ensure correct follow-up after new talent has registered to achieve high satisfaction levels and
future referrals.
• Gain a comprehensive knowledge of competitors so we always stay one step ahead in payrates and benefits for temporary talent
• Ensure comprehensive use of database system CloudWall and Canals (or other
systems) for talent record keeping to capture talent personal data and resumes.
• Identify target companies to approach for digital, creative and marketing temporary, contract
and permanent (Right to Hire) positions. Target companies
• Build deep and long-term relationships with clients with the goal of us being each client’s
‘recruitment agency-of-choice’.
• Ensure excellent relations with clients to maintain existing contracts and win new business.
• Communicate daily with team to understand new business won and how to source talent to fill
the new orders as quickly as possible.
• Support agents and business development specialists to create and present proposals for new
business, determining appropriate prices for talent and services based on company
guidelines for gross margins and placement fees.
• Use initiative, sales and management skills to exceed annual budget through a balanced
approach to winning temporary staffing business, orders for direct-hire and Studios’ projects.
• Set daily and weekly performance targets for staff to work towards that result in achieving
temporary staffing numbers, revenues and gross profit and monthly direct hire revenues and
gross profit.
• Create and implement a recruitment plan to ensure a constant inbound flow of talent for
temporary assignments and direct-hire orders.
• Become an active member of local business communities in digital, creative and marketing,
joining local business groups, relevant networking associations, events, seminars,
exhibitions and other forums where our name can become more high profile within the
local community.
• Organize local career advisory events, including online and one-on-one meetings for registered
talent and potential talent.
• Lead the search for suitably skilled and qualified talent locally and when required extend search
to include ‘U-Turn’ and ‘I-Turn’ talent from Tokyo and elsewhere.
• Set goals and keep accurate records of the team’s performance so you can analyze results
with the Japan Country Manager and fellow General Managers on a weekly basis.
• Manage office expenses and approve expenses of office team members.
• Work with the central marketing team to determine which events are local and which are central
and what marketing activities are needed to grow business in your city and catchment area.

Necessary Skills:
• Must have lived or worked outside of Japan or have travelled extensively outside of Japan for
an extended time to have an international, outward looking perspective on business and
business practices.
• Proven leadership and personnel management skills.
• Experience of working in a sales and results-driven working environment.
• Able to set a results-driven working atmosphere in the office with a sense of urgency and high
levels of activity
• Lots of personal confidence and above-average communications skills to manage existing
business and develop new business from scratch
• Self-starter, able to work with minimum supervision
• Have the creativity and imagination to find ways to contact relevant decision makers at
prospective clients and set up appointments for face-to-face or video conference sales
• Good negotiating skills so discussions about new business lead to successful conclusions
• Good written and presentation skills in Japanese and English
• Good communicator – in Japanese and English
• Experience selling B2B services so it is easy to discuss providing human resources to solve
creative problems and be able to visualize such solutions
• Competent business English language ability – written and spoken for smooth contact with
global colleagues and Japan Country Manager
• Energetic, positive, young at heart, team player
• Excellent interpersonal and communication skills
• Empathetic to staff, colleagues, clients and talent
• Bright and cheerful, always positive with a consistent temperament
• Well-groomed and stylish with a modern fashion sense
• Passion for creativity and marketing
Additional requirements
• After joining become familiar with internal training platform Tableau and training
videos Gymnasium which offer numerous online self-development courses
• Become familiar with Cloud based database for Talent and Clients – Cloudwall and a
local Japanese system HRBC.
Report to Japan Country Manager
Subordinates – Temporary Staffing Agent(s), Direct-hire/Permanent placement Agent(s), Business
Development Manager(s), Administrator(s)
Working relationship – CloudWall, CRM User Support Specialist, Marketing team, Financial Controll

Apply for this position

Most companies will require Japanese and English CVs. Please make sure to upload a Japanese and/or English CV highlighting your experience.

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