Desktop Support Engineer

Job Category: IT/Technology
Job Type: Full Time
Job Location: Tokyo
Salary Range: 5M to 7M
Career Level: Mid-Career


Your high work ethic and willingness to work on developing your technical and professional expertise will be rewarded with ongoing opportunities to be involved in a wide range IT projects and support services such as: Enterprise PC deployment and upgrade projects Email and network software installation and support, Server/Network design, installation, configuration and testing; Security solutions (firewalls/encryption technologies) installation and testing; Project management, project planning and implementation; Conducting Site surveys and preparing systems documentation; Vendor Management and Hardware/Software procurement

Rigorously follow a defined staffing schedule to assure optimal customer service.

  • Resolve all Field Services tickets or requests to Customer’s satisfaction in a timely manner.
  • Use of Help-desk tools to log/assign/monitor/analyse user calls.
  • Immediately escalate severity one and severity two problems to Team Lead.
  • Maintain ownership through the life of a ticket or request.
  • Problem and Escalation Management.
  • Develop and maintain an effective relationship with key Customer management.
  • Complete special projects as assigned by Team Leader or Service Delivery Manager as representative desktop support team.


  • 3-5 years  Network server experience
  • Interpersonal and communication skills
  • Customer-centric mindset
  • Advanced Japanese (JLPT2) and Business Level English

Apply for this position

Most companies will require Japanese and English CVs. Please make sure to upload a Japanese and/or English CV highlighting your experience.

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